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The Auto Loan That Went Haywire
After setting up automatic payments on her loan, a car owner started receiving mysterious refunds, and then a troublesome call from a bill collector.
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When Customer Service Is a Dead-End Street
The Haggler goes to bat for a bank customer run ragged by its phone system.
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Lost in the Stars of a Hotel’s Rating
Three stars? Two stars? 2.5? A Hotwire customer describes a frustrating search for answers about a hotel’s rating, and enlists the Haggler’s help.
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Calling Out the Robocaller
Account Management Assistance offers to reduce credit card interest rates, but satisfied customers are scarce.
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When Customer Service Isn’t Even Half-Baked
After trying repeatedly to get a new microwave oven in working order — and then asking the company for a refund — a Whirlpool customer turned to the Haggler to intervene.
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A Winding Road to Benefits From Long-Term Care Insurance
After months of exchanges of information, a woman who had a stroke is denied benefits under a long-term care policy. Her son-in-law asks the Haggler to intervene.
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Playing Catch-Up With Robocallers
The nation’s dated communications infrastructure makes it hard to find the ideal way to thwart illegal robocalling.
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When Companies Get It Right
Yes, it happens: Satisfied customers tell their stories to the Haggler.
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A Voucher Deal That Wasn’t So Sweet
It took more than a year, two third-party companies and an intercession by the Haggler, but a customer who purchased a voucher from DailyCandy is finally celebrating.
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A Shortage of Child Support, but a Surplus of Blame
A long-running math miscalculation on what a father owes leads the Haggler to the New York City Office of Child Support Enforcement.
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An Oasis in a Desert of Customer Service
What causes companies to provide poor customer service? The Haggler finds an answer by visiting a business that gets it right.
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Halving the Portion, but Not the Price
Across a range of products, package sizes are getting smaller without a corresponding reduction in price. The Haggler looks into an annoying practice.
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So You Thought You Canceled the Contract
A customer of a security-alarm company says she thought she had ended her contract — but then the bills kept coming.
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In Search of Romance, and Maybe a Refund
A reader tells the Haggler about her soured relationship with a matchmaking service.
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Skip the Romance; She’s Going to Court
After an earlier Haggler column about a dating service, more dissatisfied customers tell of their dashed romantic expectations — and communication failures.
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A Right Way to Be Wrong
After being charged too much for his college tuition for two years, a student seeks the Haggler’s help in getting a refund.
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Seeking Vital Signs in a Lifetime Warranty
If a product is covered by a lifetime warranty, who is to say it has reached the end of its life? A reader asks the Haggler for help in dealing with a backpack’s manufacturer.
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When Companies Get It Right
Yes, it happens: Satisfied customers tell their stories to the Haggler.
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A Voucher Deal That Wasn’t So Sweet
It took more than a year, two third-party companies and an intercession by the Haggler, but a customer who purchased a voucher from DailyCandy is finally celebrating.
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